AXIS Webcam Management Solutions for Larger Camera Networks


When you have 20 or more sites, the time required in keeping the webcams up and running can be a consuming job.  There are numerous reasons the cameras need attention, and in the first part of this document we will look into those reasons from an experienced AXIS web camera installer and camera project manager.


The Following are Reasons for the Web Cameras going down, and possible solutions.


** First thing always is recycling power to the web camera which fixes 90% of problems.


A. The number one reason the camera is down is the internet is down or disrupted at the site.  To test, see if the other computers on the network are surfing the internet. If they are not, then internet is down and the camera is down too.


FIX: Reboot the internet (cycle power on router), Reboot the camera (cycle the power on the camera).  If Internet fails to return, then contact the internet provider at that site to repair the internet.  Should the Static IP Change, Router Hardware Change, or Router get a Factory Reset, or internet company change, and then the programming of the port forwarding on the router must be restored in order to get the camera working properly.


B. The number two reason the camera is down is the camera has crashed.  The symptom will be that you cannot access the camera, or the automatic uploading has stopped and the programming needs rebooting.


FIX: Reboot the camera (cycle the power on the camera).  Test to see if you can access the web camera and that the FTP upload is working by going to the image upload area to see is the latest file is uploaded.  We use this file to notify us the cameras are working.


C. The camera has been physically damaged.  This can happen from wind or weather or being moved.  The main problem here after fixing the physical problem is getting the FOCUS which is a manual process and can be tricky.  An onsite Tech will be required to fix the damage and re-focus.


FIX: Repair damaged mounting or remount camera and re-point the camera and FOCUS with an onsite tech.


D.  Many cases of failure again fall back to internet.  The Static IP has changed, or the Router has changed, or the port forwarding tables on the router have been lost or factory reset.  In all cases you will need control of the Router, and have login and password access to check the port forwarding table.  Sometimes the company at the camera site changes internet, and in that case the camera system needs reprogramming.  In some rare cases the internet ports are blocked by the internet provider.  But his has only happened with minor wireless providers, and no major internet provider is blocking our needed ports outside our WAN.


FIX:  Assess the Internet / Router / Port Forwarding problem and reprogram the viewing and displaying systems to reflect the new internet location and port.


E. Pointing and Focusing the Camera is an important part of the management, and more difficult then you would think.  In some cases we will need a person to actually point the camera and adjust the lens to get the best possible view.


FIX: On-Site member or tech needs to do this.  It would be advisable to work with someone over the phone with experience in maximizing the best possible shot and focus as it is a skill to maximize the view shot.


F. AXIS More Serious Webcam Problems do happen.  Webcams can fail due to hardware problems.  When you have a more stubborn camera failure, and your rebooting the camera but you cannot access the web interface then the problem gets more complicated. 


1. Verify the Camera has power led light on the webcam itself - (power can come from POE injector from switch or mid-span injector, or have a Power Pack powering the camera depending on the model and how it was installed)


2. Verify the Camera has a link light on the switch, no link light no good, not going to work.  Look to the cables for connection problems or cuts in the line and.


3.  Use IPUtility from Axis or use the router client table or and IP snooping program to find the camera IP on the backbone.  If you cannot locate the camera on the backbone using all of these tools, then the programming of the camera may be down.


4. Factory Reset the Web Cam and try step 3 again.  This procedure is defined by the model of the AXIS camera.


5. Use ARP command line to try to regain access to the cameras, this old command will force the camera to an IP number using the unique MAC Network Address


Examples make and run a batch file with Camera IP/Camera MAC Address/YOUR PC IP


arp -s 00-40-8C-5F-31-A6

ping -t


6. If all above fail to bring up the camera replace the hardware it’s broken.


History of AXIS Webcam failures include…


Webcam had burned out IRUS causing poor color and contract of image.

Webcam had no link light, factory reset fails to repair.

Webcam has link light but fails to respond to web access, Factory reset fails to repair.

Webcam will no longer power up with multiple power sources.

Call (970) 928-7477 to discuss your Project

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We have a proven track record of successful webcam deployment at all levels. From simple projects for home to complex custom programming, we can produce any project at any budget. We service all areas on the front range to the western slope of Colorado. On site service and install for Boulder, Broomfield, Westminster, Arvada, Wheat Ridge, Golden, Lakewood, Denver, Genesee, Black Hawk, Central City, Idaho Springs, Dumont, Georgetown, Silver Plume, Dillon, Silverthorne, Frisco, Vail, Eagle, Edwards, Wolcott, Gypsum, Dotsero, No Name, Glenwood Springs, New Castle, Silt,Rifle, Parachute, Battlement Mesa, De Beque, Carbondale, El Jebel, Basalt, Snowmass Village, Aspen, Redstone, and Marble